Announcements

Did you already try the new Windows 10 October 2020 Update?


Share your feedback and experience with TeamViewer on the new Windows build with our developers here.

Highlighted
Posted by
Henagon

Teamviewer unresponsive on remote computer

I am able to establish a connection to the desktop but then the Clicks from the mouse and keyboard are no longer registering.  Only Alt-Tab works now. No longer have control of except the movement of the mouse What can I do to rectify the issue?

2 Replies
2 Replies
Highlighted
Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Teamviewer unresponsive on remote computer

Hello @Dajoeman 

Thanks for your post.

Is the remote device a Mac, by chance? Apple requires additional steps to remotely control their devices running macOS 10.14 or higher.

Hope this helps!

Josh P.
Senior Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below.

You can also say thanks by clicking on the Thumbs Up button!

Thanks for being an active member of our Community!

Japanese Community (日本語コミュニティ) |  Chinese Community (中文社区) |  German Community (Deutschsprachig) | French Community (Communauté française) | English Community | Spanish Community (Comunidad española)

Highlighted
Posted by
Henagon

Re: Teamviewer unresponsive on remote computer

It's a windows computer. It was working perfectly, but all of a sudden stopped responding to my clicks and the keyboard also. Alt-tab still works but I can no longer control it.