Trusted device/password reset email never received

BluTak
BluTak Posts: 1
in General questions

Hey there,

So I'm having an issue logging into my account - I get the trusted device error message, however, never receive the email. Also when attempting a password reset, the email doesn't turn up. 2 for 2 there.

Unfortunately, I can't log into TV in either the application or the browser so I cant use the 2fa trick I've seen on here.

The only other message I've seen is that a support person had to whitelist the email address of one of the other users - if a support person could go ahead and whitelist the email associated with this account but without the +test before the @gmail part, that would be great.

Thanks,
Blu

Comments

  • Esther
    Esther Posts: 4,052 Former Community Manager

    Hi there,

    Thank you for posting.

    Could you try again and check whether you get the email now? Looks like there as been a little hickup in the system at the time you were posting this message.

    Thanks and all the best, Esther

    Former Community Manager

  • KlausiMaus
    KlausiMaus Posts: 2
    @Esther wrote:

    Hi there,

    Thank you for posting.

    Could you try again and check whether you get the email now? Looks like there as been a little hickup in the system at the time you were posting this message.

    Thanks and all the best, Esther

    Hi Esther,

    would be great if you could check my email-adresse also.

    Thanks
    Klaus

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