Unable to connect
Whenever I try to connect to another TeamViewer I get the error message "Connection not authorized". Customer support has already tried to reset my ID, but it had no affect.
Please give me some support here!!
Comments
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Hello @dsntaylor325,
Thank you for your message and welcome to the TeamViewer Community! ?
The remote computer you are trying to connect to might have a Black or Whitelist enabled, which is blocking you.
Could you please check in the TeamViewer options and see if it is the case?
To do so, please click on Extras → Options → Security and click next to Black and Whitelist, click on Configure.
Best regards
Jean
Community Manager
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This is not the issue. The message I keep getting when I try to use TeamViewer is "Connection not authorized". The indicates some kind of disablement coming from the TeamViewer team. From the message I can't tell what the problem is and I can't get any help from TeamViewer customer support.
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Did you find a resolution for this? I am having the exact same problem. It says connection not authorized…please help if you can.
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