Highlighted
Posted by
Henagon

Upgraded to Corporate Subscription - now TV says our trial has expired???

 

 

We recently upgraded from TV 10 to TV 15 Corporate.

We have uninstalled the old versions of TV10, and installed the new TV15.  When attempting to connect to remote comptuers - we are given the following message:

"The trial license of your connection partner has expired. As your connection partner uses TeamViewer commercially, either one of you(one of the connection partners) needs a valid TeamViewer license."

We have done a complete install of TV15, activated the license under "extras", and all our user are listed in the 'user management' section in the main panel, and all user have authenticated.  

Can anyone please shine some light on this issue?

Thanks for any help.

1 Reply
1 Reply
Highlighted
Posted by Moderator Moderator
Moderator

Re: Upgraded to Corporate Subscription - now TV says our trial has expired???

Hello @Falken79,

Thank you for your message and welcome to the TeamViewer Community! 🙌

The activation process has changed from v10 to v15. It is not possible to activate a license in version 15 through Extras --> Activate license.

Please follow the instructions here:

Once you have activated your license, I highly recommend you to check this article as well:

This will show you the best practices on how to manage your Corporate license and to get the maximum out of it.

I hope this could help. 🍀

If not, do not hesitate to ask your questions here. 👇

Best regards

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!