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Posted by
Trigon

Using 2 Apple computers a laptop and a desktop

I am using both an iMac (desktop) and a MacBook Air (Laptop) both with TeamViewer installed. I can sign in with my MacBook Air OK but with my iMac I get a message, "The e-mail and password you entered do not match any accounts on record.

11 Replies
1 Accepted Solution

Accepted Solutions
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Posted by
Trigon
Solution

Re: Using 2 Apple computers a laptop and a desktop

My solution was to uninstall TeamViewer on my desktop by going to TeamViewer Preferences (Gear->Edit Profile->Advance tab->Scroll to the bottom, check Also delete configuration files and "Uninstall".

I then installed TeamViewer on my desktop computer.  With my TeamViewer signed out on my Laptop, I was able to sign in on my desktop.

View solution in original post

11 Replies
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Posted by Moderator Moderator
Moderator

Re: Using 2 Apple computers a laptop and a desktop

Hello @JimHaynes,

Thank you for your message and welcome in the TeamViewer Community! 🙌

Technically, you can log in with your account email and your password from any device in the world, as long as the credentials you type in are correct.

I recommend you to try the following on the device where you have troubles to log in:

  • Open the Notepad
  • type your email address - check if you spelt it correctly
    • Copy-Paste it in TeamViewer
  • Type your password - check if you spelt it correctly
    • Copy-Paste it in TeamViewer

And it should be working.
Also, please make sure to close (without saving) the text file when you are done.

I hope this could help. 🍀

If not, do not hesitate to ask your questions here. 👇

Best,

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

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Posted by
Trigon

Re: Using 2 Apple computers a laptop and a desktop

Jean,

I did exactly as you suggested, the same error message.  I deleted the TeamViewer app and downloaded it again, same error message.

 

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Posted by
Trigon

Re: Using 2 Apple computers a laptop and a desktop

Jean,

I spoke to someone in sales who told me that I can not be signed into TeamViewer on 2 computes at the same time.  So I quit TeamViewer on my laptop, but I still can not sign-in to my account on my desktop. However, I still can not sign-in to TeamViewer on my desktop.  How do I sign-out of TeamViewer?  (It appears that quitting TeamViewer does not sign me out.)

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Posted by Moderator Moderator
Moderator

Re: Using 2 Apple computers a laptop and a desktop

@JimHaynes,

This is how to sign out of TeamViewer:

  1. Open TeamViewer
  2. Click on your profile/name
  3. Click on the grey gear
  4. Click on Sign Out

Window.png

Best,

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

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Posted by
Trigon

Re: Using 2 Apple computers a laptop and a desktop

Still no joy.  I signed out on my laptop, but could not sign-in on my desktop.

How do I save or paste a screenshot to this message?

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Posted by
Trigon

Sign-in with second computer

I have TeamViewer installed on 2 Apple computers, a desktop, and a laptop. I can sign-in with my laptop but not my desktop.  Why?

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Posted by
Trigon

Re: Using 2 Apple computers a laptop and a desktop

Jean, I am new to this Community but know you are a moderator. I want you to know what I learned and how my problem was resolved with your help and other members of this community.

I discovered that only one computer registered to a common email address with TeamViewer can sign in at the same time.  I was trying to sign in with both my Desktop and Laptop.  While my Laptop was signed in, my desktop could not and would report that there was no record of my email address or password.  So I signed out of my laptop but still could not sign in with my desktop.  I had first installed TeamViewer on my desktop, then a few days later on my laptop.

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Posted by
Trigon
Solution

Re: Using 2 Apple computers a laptop and a desktop

My solution was to uninstall TeamViewer on my desktop by going to TeamViewer Preferences (Gear->Edit Profile->Advance tab->Scroll to the bottom, check Also delete configuration files and "Uninstall".

I then installed TeamViewer on my desktop computer.  With my TeamViewer signed out on my Laptop, I was able to sign in on my desktop.

View solution in original post

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Posted by Moderator Moderator
Moderator

Re: Using 2 Apple computers a laptop and a desktop

Hi @JimHaynes ,

Thank you for your reply.

In this case, could you please try to reset your password to see if you can log into your account again. 

I hope this will be helpful 😊

Kind regards,
Yuri

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Posted by
Trigon

Re: Using 2 Apple computers a laptop and a desktop

I don't think I should reset my password as everything is working now.

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Posted by Moderator Moderator
Moderator

Re: Using 2 Apple computers a laptop and a desktop

@JimHaynes,

Thanks a lot for sharing your solution. 👍

This will help other users and us for similar issues! 🙌💪 

Best,

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!