Wake On LAN

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Keith2
Keith2 Posts: 3
in General questions

I have Teamviewer on my Mac running OSX Mojave and I use the ios app to access the computer. Everything worked fine until recently. Now if the home computer is asleep, all I get on the ios app is a black screen and a curser. But the home computer never wakes.  I haven't changed any settings.  What can I do?

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  • Natascha
    Natascha Posts: 1,591 Moderator ☑
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    Dear @Keith2,

    Thank you for your post.

    Can you please unassign the device from your account and set the Wake on LAN again?
    On the following page, you can find the detailed manual for Wake on LAN:
    https://www.teamviewer.com/en/documents/

    Please don't forget to configure the network card for the MacOS.

    Let me know, if you have any questions. 

    Best,
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • Jimmo654
    Jimmo654 Posts: 6
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    Hi Natascha,
    I have similar problem. Windows 10, I get a "Failed to wake up (computer name). The device cannot be reached directly and no neighbor is available. Tried unassign/reset WOL. Nothing.

    It occurs on twoWin10 computers on my network that both worked perfectly for nearly a year. This problem began about a month ago. Pls help!!
  • Natascha
    Natascha Posts: 1,591 Moderator ☑
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    Hi @Jimmo654,

    Thanks for your post. 

    How do you wake up the devices? With a TeamViewer ID in the same network or via the firewall? 

    Thanks in advance and best,
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • Jimmo654
    Jimmo654 Posts: 6
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    Hi Natascha,

    I generally wake via the firewall.  However, the problem is the same whether I attempt to wake a computer in my network behind the firewall or from the outside.  

    Thanks for your response.  Is there any chance you can send an email to let me know you've posted?  I stumbled on your response by chance.  Thanks again!

    Jim

  • Keith2
    Keith2 Posts: 3
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    I tried unassigning the computer then reassigning it.
    Went through the wake on LAN directions and attempted to wake w/both the team viewer id & public access.
    Still won’t wake.
    If the computer is already awake then there’s no trouble connecting though.
  • Jimmo654
    Jimmo654 Posts: 6
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    Natascha??  Over??

  • Natascha
    Natascha Posts: 1,591 Moderator ☑
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    Dear @Jimmo654 @Keith2,

    Thanks for your posts and sorry for my late response. :)

    Have you tried it with another Wake on LAN function? I mean not via TeamViewer?

    Have a nice day,
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • markec
    markec Posts: 2
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    Hi Natacha
    I have the same problem with this ˝Failed to wake up ... The device cannot be reached directly and no neighbor is available˝... before it was working without any of these problems.
    I tried with another WakeOnLan program as you proposed and it worked OK.
    So it seems that it might be a problem with Teamviewer.

    Br,
    Marko

  • Natascha
    Natascha Posts: 1,591 Moderator ☑
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    Hi @markec,

    Thanks for the answer :)

    @Julia - do you have another idea to solve the problem? O:)

    Best,
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • Jimmo654
    Jimmo654 Posts: 6
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    Phew!  Glad to hear from you.  Not sure what you mean by "another".  Can you mention names?  Thanks.

  • markec
    markec Posts: 2
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    I downloaded a simple program that I found on web with which it worked.
    Its called Nirsoft WakeMeOnLan.

  • Jimmo654
    Jimmo654 Posts: 6
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    Got WakeMeOnLan.and it works!  Thanks to both you and Marko, Natascha!

  • Keith2
    Keith2 Posts: 3
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    I have not. TeamViewer used to work. It works fine if the computer is already awake
  • cpufox
    cpufox Posts: 2
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    I have this issue also. It use to work with Teamviewer until a few months ago. No issues with WOL using other software with the target MAC. 

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