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Posted by
Henagon

Windows10 1809 UAC prompt not working!

Hello,

We have following situation:

- a non-admin users downloads teamviewer_setup.exe from teamviewer.com

- teamviewer.exe is executed and 'run only' is selected and 'personly use'.

--------

An admin connects with his teamviewer to this PC with Windows authentication.

The admin is admin on the PC.

--------

the Admin prompts the UAC, run as administrator 

The user gets a UAC prompt and the admin has a black screen...

 

How to resolve this error? I tried following guide: https://community.teamviewer.com/t5/Knowledge-Base/Is-TeamViewer-UAC-compatible/ta-p/4574#U4574 but this doesn't help.

Could this be a problem because of security on the client pc? SAM calls... ???

Ofcouse we have the latest Teamviewer version installed.

Thanks for reply.

1 Accepted Solution

Accepted Solutions
Posted by Moderator Moderator
Moderator
Solution

Re: Windows10 1809 UAC prompt not working!

Hello @Ward0,

Thank you for your message and welcome in the TeamViewer Community! 🙌

The issue should not be related to the installation/execution mode, as no service has to run in the background to use the UAC feature.

However, the user on the remote side has to execute TeamViewer as an administrator.

Is this the case for you? If not, could you try again by executing TeamViewer as an administrator on the remote side?

Best,

Jean 

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

View solution in original post

2 Replies
3 Replies
Posted by Moderator Moderator
Moderator
Solution

Re: Windows10 1809 UAC prompt not working!

Hello @Ward0,

Thank you for your message and welcome in the TeamViewer Community! 🙌

The issue should not be related to the installation/execution mode, as no service has to run in the background to use the UAC feature.

However, the user on the remote side has to execute TeamViewer as an administrator.

Is this the case for you? If not, could you try again by executing TeamViewer as an administrator on the remote side?

Best,

Jean 

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

View solution in original post

2 Replies
Highlighted
Posted by
Photon

Re: Windows10 1809 UAC prompt not working!

Unfortunately this solution is not possible. If the remote user is not an administrator, he cannot run the program as administrator.

I have the same problem. Users have laptops at home, no admin rights, but IT needs to connect to assist with software installation/updates/troubleshooting/etc. TeamViewer is great for joining their session, but I still get defeated by UAC prompts, even when using Windows Authentication to connect.

Please help.

Highlighted
Posted by Moderator Moderator
Moderator

Re: Windows10 1809 UAC prompt not working!

Hello @Brian820,

Thank you for your message. 🙌

The remote user does not have to run TeamViewer as an administrator, sorry for the confusion.

The IT desk has to:

  1. run TeamViewer as administrator
  2. connect via UAC.

Once this is done, the admin should be able to install/troubleshoot any program on the remote computer.

I hope this clarifies the discussion.

Best regards

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!