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Posted by
Henagon

blocked connections

Previous job upgraded my free teamviewer to premium.  I left that job and now that it has expired I needed to remove premium which has been done.  My connections are still blocked due to it stating it's tied to an unpaid invoice from my previous employment.  Please remove blocked connection from my free version.  Thank you!!!

2 Replies
2 Replies
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Posted by Moderator Moderator
Moderator

Re: blocked connections

Hi @xrcsaldanax

Thank you for your post.

I confirm that your account is a private version.

The Commercial Use alert is ID-specific. If you receive a message about a commercial usage, please fill out the from from this page. .

If you received a message like "This device has been blocked", when using a different TeamViewer account, the account might be still associated with the TeamViewer license. In this case, please ask to an administrator in the previous company to remove the license from the account.

Hope this information will help you.

Kind regards,
Yuri

Japanese Community Moderator

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Posted by
Henagon

Re: blocked connections


@Yuri_T wrote:

Hi @xrcsaldanax

Thank you for your post.

I confirm that your account is a private version.

The Commercial Use alert is ID-specific. If you receive a message about a commercial usage, please fill out the from from this page. .

If you received a message like "This device has been blocked", when using a different TeamViewer account, the account might be still associated with the TeamViewer license. In this case, please ask to an administrator in the previous company to remove the license from the account.

Hope this information will help you.

Kind regards,
Yuri


Thank you, Yuri. Unfortunately I have asked them and they cannot find where to remove.  I attempted to login myself to the console and the license states it's the free version.  My account is not in there.  Please advise.  Thank you!!