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Posted by
Henagon

cannot enter admin credentials, screen got pop up message

teamviewer.png

Hi Guys,

 Everytime the PC needs the admin credentials the above message pops up. What setting should be setup to fix this issue? Newbie here.

Thanks for your reply.

 

1 Accepted Solution

Accepted Solutions
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Posted by Moderator Moderator
Moderator
Solution

Re: cannot enter admin credentials, screen got pop up message

Hello @javaman34, and welcome!

Thank you for your message. 🙌

To avoid this, you need to be sure that TeamViewer is running with admins rights on both sides of the connection.

Then, you need to connect via UAC. You will find all the information you need in our Knowledge Base article here: Controlling the UAC on remote Windows PC 

I hope this could help. 🍀

If not, do not hesitate to ask your questions here. 👇

Bien cordialement,

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

View solution in original post

9 Replies
Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: cannot enter admin credentials, screen got pop up message

Hello @javaman34, and welcome!

Thank you for your message. 🙌

To avoid this, you need to be sure that TeamViewer is running with admins rights on both sides of the connection.

Then, you need to connect via UAC. You will find all the information you need in our Knowledge Base article here: Controlling the UAC on remote Windows PC 

I hope this could help. 🍀

If not, do not hesitate to ask your questions here. 👇

Bien cordialement,

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

View solution in original post

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Posted by
Henagon

Re: cannot enter admin credentials, screen got pop up message

I've had this problem recently aswell but running TeamViewer 14 host on the other end. The user is logged in on a standard account and is therefore not an administrator so Teamviewer isn't running with administrator rights. 

Whenever I try to do anything with admin rights this window pops up and completely stops anything I was trying to do until the UAC window times out. 

Only noticed it more frequently in the last week or so.

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Posted by
Henagon

Re: cannot enter admin credentials, screen got pop up message

Hi JeanK,

Thanks for the quick reply. Based on your reply, the only way that I can install softwares remotely is that I need to provide to the User my admin credentials to open teamviewer. If that User have admin rights or have my credentials then he does not need my help in installing softwares. Is there a work around for this? I am very new with teamviewer.

Kind regards,

Javaman34

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Posted by Moderator Moderator
Moderator

Re: cannot enter admin credentials, screen got pop up message

Hello @javaman34,

Yes, this is correct. 👍 

Unfortunately, there is no workaround to bypass this.

Best regards

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

Posted by
Electron

Re: cannot enter admin credentials, screen got pop up message

The remote employee can't run anything as an admin, if they could, we wouldn't need to login.

Your solution is not viable. 

 

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Posted by
Electron

Re: cannot enter admin credentials, screen got pop up message

So what you're saying is that teamviewer is useless if you have to install anything remotely on a user that does not have admin rights? (basically all our remote users).


@JeanK wrote:

Hello @javaman34,

Yes, this is correct. 👍 

Unfortunately, there is no workaround to bypass this.

Best regards

Jean


 

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Posted by Moderator Moderator
Moderator

Re: cannot enter admin credentials, screen got pop up message

Hello @JFra@javaman34 and @Stokesy

Thank you for your messages. 🙌

By reviewing this thread, I noticed that I misunderstood/ made a mistake in my explanation here.

By connecting via UAC, you can connect with your admin rights, in order to elevate the rights on the remote side. Therefore, by connectiing with your admin rights, you will be able to install programs.

I hope this clarifies the question.

I am sorry for the confusion caused.

Best regards

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

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Posted by
Photon

Re: cannot enter admin credentials, screen got pop up message

I am having the same issue as well.  How are we supposed to connect to UAC with our credentials if we have already connected with Teamviewer ID/Password of the computer we are troubleshooting? 

Thanks.
Miguel

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Posted by
Henagon

Re: cannot enter admin credentials, screen got pop up message

In the remote PC, open teamviewer go to Extras--> Options --> Security and set the windows logon to your liking. Hope it helps.