disable two-factor authentication without "16-digit recovery code"

tashkentower
tashkentower Posts: 2
in General questions

Hello. After I reinstalled my phone the google authenticator app was uninstalled. Now I cannot log into my account to disable "Two factor authentication" as I have no code. And to disable "Two factor authentication" you must enter the "16-digit recovery code".
I enter the last "16-digit recovery code" that I remember, and the system replies to me: "The entered recovery code was invalid. Please try again."

Why haven't you thought about this moment? After all, to get an answer here, you need authorization, but it is not possible to enter, since there is no access to the account. I had to go under a different account to ask a question here.

Help me disable "Two factor authentication".

Comments

  • JeanK
    JeanK Posts: 6,984 Community Manager 🌍

    Hello @tashkentower

    Thank you for your message and welcome to the TeamViewer Community! ?

    We explain how to proceed in this post here: Disable Two-Factor-Authentication 

    Best regards

    Jean

    Community Manager

  • tashkentower
    tashkentower Posts: 2

    It turns out for a free account, the only way out is to ask that my old account linked to my personal email address be deleted in order to use my email address again?

  • JeanK
    JeanK Posts: 6,984 Community Manager 🌍

    Hi @tashkentower

    This is currently the only solution we offer for free users, correct.

    Best regards

    Jean

    Community Manager

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