establishing session

kotjara
kotjara Posts: 1
in General questions

remote connect fails with message: "Connection failed. Authentication cancelled"

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  • JeanK
    JeanK Posts: 6,985 Community Manager 🌍

    Hello @kotjara,

    Thank you for your message and welcome to the TeamViewer Community! ?

    I recommend you to first restart the TeamViewer service on your computer.
    If this does not solve the issue, you will need to restart the TeamViewer service on the remote computer as well.

    We explain how to proceed right here:Restart TeamViewer service.gif

    I hope this could help. ?

    If not, do not hesitate to ask your questions here. ?

    Best regards

    Jean

    Community Manager

Trustpilot

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