licence is free although i paid

My treamviewer is showing as the free version, although i paid. I tried to submit a ticket, but it seems paid users cannot submit a ticket and get only support through this forum(that is more work for me to follow up).

Anyone from Teamviewer who can help me solve this problem?

Second, is it possible to disble to "you need to valide youre browser/pc/ipaddres"notification? It is rally anoying because it appears to often. Not only at new pc's but also at pc's i am using much much longer.