Highlighted
Posted by
Digon

reason unknown

I cannot connect to any saved computer with teamviewer 9.

I have an active license for version 9 until 2023.
Why did everything suddenly stop working for me?


My Images for karol125 - TeamViewer Community.png

2 Accepted Solutions

Accepted Solutions
Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: reason unknown

Hello @karol125,

Thank you for your message and welcome to the TeamViewer Community! 🙌

Could you please make sure your license is activated on your local device.

You need to go to Extras → Activate license and enter your license key (which is on your invoice).

I hope this could help. 🍀

Cheers,

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

View solution in original post

1 Reply
Highlighted
Posted by
Digon
Solution

Re: reason unknown

Thank you. Now it is working. It seems that after the next windows 10 update I need to activate the license. The problem is that I only have 2 activations left. Unfortunately, windows releases new updates frequently.

View solution in original post

2 Replies
Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: reason unknown

Hello @karol125,

Thank you for your message and welcome to the TeamViewer Community! 🙌

Could you please make sure your license is activated on your local device.

You need to go to Extras → Activate license and enter your license key (which is on your invoice).

I hope this could help. 🍀

Cheers,

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

View solution in original post

1 Reply
Highlighted
Posted by
Digon
Solution

Re: reason unknown

Thank you. Now it is working. It seems that after the next windows 10 update I need to activate the license. The problem is that I only have 2 activations left. Unfortunately, windows releases new updates frequently.

View solution in original post