trial version expired won't revert to free

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worknoplay1964
worknoplay1964 Posts: 1
in General questions

I have a free / home use account. One of my connections had some how gotten on a trial version that has expired. It will not revert back to the free version and I can no longer connect to this connection it has it as must buy a license. Please help

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  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]
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    Hi @worknoplay1964 ,

    Thank you for your post and I apologize for any inconvenience caused.

    Please read this article in order to solve the issue.

    Hope this will help you.

    Kind regards,
    Yuri

    Former Japanese Community Moderator
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