unable to upgrade account from free to business via activation link

robiuankenoby
robiuankenoby Posts: 1
in General questions

I bought a license but I even if a click on the link I cannot upgrade my account. I tried to uninstall teamviewer and then install it again but nothing changed. After some hours, opening teamviewer I discovered that the version changed from fre to evaluation. Somebody can help me? Thanks

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  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Hi @robiuankenoby,

    Thank you for your message and welcome to our community.?

    If you have purchased a business license, please kindly check out our Knowledge Base article - How to activate your license.

    Alternatively, please contact our support team via phone.

    I hope this information would be helpful.

    Best regards,

    Fiona

    Fiona_G
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