Posted by walterlynd
Henagon

2 factor lost recovery code and wiped phone

Hi,   I recently changed to a new phone and whiped it before I could backup my 2 factor authentication key. I had to create a new account. Can you please assist with resetting my old account or deleting it? 

3 Replies
Posted by Moderator Moderator
Moderator

Re: 2 factor lost recovery code and wiped phone

Hi @walterlynd ,

thank you for your post. Send me please in a direct message your email address, so that I can send you more information about how to proceed in this case.

Have a nice Tuesday!

Alena

Spanish Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below. You can also say thanks by clicking on the Thumbs Up button!
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Posted by msantannaopt
Henagon

Re: 2 factor lost recovery code and wiped phone

Hi @AlenaC,
The same happened to me. I was forced to leave my phone on the technical assistance and they wiped it before I could back it up.
Can you please help me on it deleting my old account?
Highlighted
Posted by Moderator Moderator
Moderator

Re: 2 factor lost recovery code and wiped phone

Hi @msantannaopt ,

could you please send me in a private message your email address? 

Thanks in advance.
Have a nice day :)

Alena

Spanish Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below. You can also say thanks by clicking on the Thumbs Up button!
English Community |  Deutsche Community | 日本語コミュニティ |  中文社区 | Communauté française | Comunidad española