AMD Ryzen G-series black screen

Ezh
Ezh Posts: 3
in General questions

Hi.

I have now 4 PC"s with AMD Ryzen 3 2200G. On 3 of them I have a problem:
1. connecting
2. see only blank screen, but mouse works (cursor changes from arrow to hand)
2a. Sometimes I see parts of the screen
3. if I wait 5-15 minutes I start to see the screen

Locally monitor shows as it should. I assume it is some problems with latest AMD drivers:

Works fine:
10.10.2018
25.20.14003.1010

Have the problem:
06/12/2018
25.20.15002.58

Comments

  • Ezh
    Ezh Posts: 3

    Any ideas? I see only black screen. :(((

     

  • JeanK
    JeanK Posts: 6,984 Community Manager 🌍

    Hello @Ezh,

    Thank you for your message.

    You will find all the information you need regarding the black screen issue in our Knowledge Base article here: Why do I only see a black screen after connection establishment?

    I hope this could help. If not, do not hesitate to ask your questions here.

    Cheers

    Jean

    Community Manager

  • Ezh
    Ezh Posts: 3

    Those are indeed

    • the connection is to a monitor-less computer or

    What could be done that it works? Only attach a monitor?

     

  • JeanK
    JeanK Posts: 6,984 Community Manager 🌍

    @Ezh Yes, attaching a monitor would solve the problem.

    Cheers

    Jean

    Community Manager

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