Highlighted
Posted by Redrain
Photon

Account email address change.

My account is [The personal information has been removed as per the community guidelines.].

but email domain change [The personal information has been removed as per the community guidelines.]. and can't use old email anymore.

I need to change account email. but can't login manage console because trust device step.

I need help.

5 Replies
Highlighted
Posted by Moderator Moderator
Moderator

Re: Account email address change.

Hi @Redrain ,

Thank you for your post.

In this case, we have to ask you to re-active the previous email address in order to login to your TeamViewer account and change your email address as we do not have any access to change your personal details.

Otherwise, you need to create a new account with the new email address. 
But please note that you can't transfer the data to the new account.

I apologize for any inconvenience caused.

All the best,
Yuri

Highlighted
Posted by Redrain
Photon

Re: Account email address change.

My account have oldversion coperate license.


@Yuri_T wrote:

Hi @Redrain ,

Thank you for your post.

In this case, we have to ask you to re-active the previous email address in order to login to your TeamViewer account and change your email address as we do not have any access to change your personal details.

Otherwise, you need to create a new account with the new email address. 
But please note that you can't transfer the data to the new account.

I apologize for any inconvenience caused.

All the best,
Yuri


 

Highlighted
Posted by Moderator Moderator
Moderator

Re: Account email address change.

Hi @Redrain ,

Thank you for your reply.

It does not matter which version you purchased. As I mentioned earlier, you need to re-activate your original email address in order to log into the TeamViewer account.

Or if you have any questions, please do not hesitate to contact our support team. They are happy to assist you individually. 

I apologize for any inconvenience caused and we thank you for your understanding.

Highlighted
Posted by Redrain
Photon

Re: Account email address change.

I can't re-activate old email. domain is expired. 

I can't login with my account. so I can't cotact  support team link.

 

Highlighted
Posted by Moderator Moderator
Moderator

Re: Account email address change.

Hi @Redrain ,

I am sorry for the any inconvenience caused.

In this case, please call our support team. You can reach out to them directly via local numbers found here.

Hope this helps!

Kind regards,
Yuri