Account mixup

Alexangustv
Alexangustv Posts: 1
in General questions

I have had a Teamviewer account for some years.
In December I upgraded to version 14 and my problems started.
I was billed twice. I requested this to be sorted and in the end it was. (Note 1)

In the meantime I created a new account for a new company.
I was invoiced and paid for that.

Then because of the first issue on the old company license, Teamviewer called me. I explaine d the whole story and they said they would sort it out. Well, it seemed sorted till June (6 months later) when I get an e-mail saying I owe the company for the license. I send them the details of where I paid it and copies of my bank statement showing the first transaction, the reversal and then the second transaction. They just cancelled my account.

So now I have paid, the accounts are all mixed up and I have nothing. No Teamviewer.

How do I get this sorted?

 

Comments

  • JeanK
    JeanK Posts: 6,985 Community Manager 🌍

    Hello @Alexangustv,

    Thank you for sharing your experience.

    Unfortunately, we cannot handle financial topics on the Community level.

    You need to contact our support. They will make sure things get sorted out. You can do this with the link just below:

    Open a ticket now!

    I thank you in advance for your understanding.

    Cheers

    Jean

    Community Manager

Trustpilot

Categories

This Week's Leaders