Although I used it for "personal use", it was judged to be commercial use and it was restricted.

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Posted by
Photon

Although I used it for "personal use", it was judged to be commercial use and it was restricted.

When I was connecting to my PC from my home mobile phone, suddenly it was judged to be commercial use from TeamViewer and it was limited.

https://www.teamviewer.com/en/support/commercial-use-suspected/

I asked for recovery from the above page, but I could not send it because I could not attach a log file.
When I output the log file from the mobile phone application, a file with extension ". Html" was output.
However, the log file that can be attached to the above page is only the file with the extension ". Log".
When asking the telephone support of "03 4578 0488", he was told to send e-mail to the following sales support.
https://www.teamviewer.com/en/support/sales-inquiry/
And the answer was to vote for tickets here.

It is stuck, but can someone please help me?