Angry at support and need help

Hi there,

So far I’ve had a horrible experience with your team, and am extremely disappointed with your customer service.

I wanted to simply change my email, but your live chat agents aren’t even bothered to reply to my messages.

For the price of $500USD, this Is unacceptable and may wish to choose to find another remote management software.

The issue I’m having at the moment is I need to change my email and i cant login.

Chat logs with your agents:

Hello, how can I help you?

25 minutes ago

Hi Marisa, Im trying to call you for support but its not being answered

11 minutes ago

I need to change my email address from my old one and am locked out of my account

11 minutes ago

I need to do some work for a client so its very urgent

11 minutes ago

Your chat has been successfully forwarded. Rachel is happy to provide you with further assistance.

9 minutes ago

Thanks

7 minutes ago

Rachel are you there?

7 minutes ago

Your chat has been successfully forwarded. Marisa N. is happy to provide you with further assistance.

7 minutes ago

Marisa?

6 minutes ago

I was forwarded back to you

6 minutes ago

Your help line didnt help at all

Please help me I called your phone line but all you have is a person saying "hello i cant hear you" which is pre-recorded. Extremely frustrated. 

Thanks,

Oliver