Posted by Valerie
Photon

Audio/Sound problems. Please help

I used to be able to connect to my remote computer without an issue on the pc I was working from. Now, however, when I connect to my mac (remote computer) the sound on my pc cuts out. I have it hooked up to speakers via the headphone jack and red and white plugs so we can listen to spotify in my store on the surround sound speakers. When I connect to teamviewer...that cuts out and I can only hear the music through my pc speakers instead of the stereo speaker that I have the pc hooked up to. Not sure why the sudden change...worked fine before?? Help anyone. Thanks.

Valerie

4 Replies
1 Accepted Solution

Accepted Solutions
Posted by zemaria
Henagon
Solution

Re: Audio/Sound problems. Please help

I solved my issue:

I connected to one remote machine, then open the menu "Communicate", opened the "Start Internet Call" dropdown box, selected "Audio Settings" and on the "Voice playback" section selected "Standard playback device". The speakers connected to the earphone jacket started playing sound again and it is working perfectly.

Did it help?

4 Replies
Posted by zemaria
Henagon
Solution

Re: Audio/Sound problems. Please help

I solved my issue:

I connected to one remote machine, then open the menu "Communicate", opened the "Start Internet Call" dropdown box, selected "Audio Settings" and on the "Voice playback" section selected "Standard playback device". The speakers connected to the earphone jacket started playing sound again and it is working perfectly.

Did it help?

Posted by jmdempsey
Photon

Re: Audio/Sound problems. Please help

Yes, that helped perfectly! Thank you!

Posted by VoxRick
Photon

Re: Audio/Sound problems. Please help

T H A N K  Y O U !!!!!

Posted by Watsonluke0221
Henagon

TeamViewer sound keeps cutting in and out

Hi, this is my first time posting here and have no idea if I posted this in the right place and I'm sorry if I didn't.

I use TeamViewer to remote into my desktop at home from college as it's more powerful than my lackluster HP stream 11. and like everyone else, I too use the sound function. unfortunately, the sound keeps cutting in and out as in, it does work but then will stop working for a few minutes, then work as normal. I have "Play computer sounds and music" and "share computer sounds and music" enabled in the settings, but it still cuts in and out.

this wouldn't be a problem is I was just using Spotify as I could just use my phone, but I use text to speech software on my main desktop because of my dyslexia and I have trouble reading long sentences. I frequently use it in word, chrome and other programs. I would like to know how to fix this please. the sound does work, but occasionally stops and starts every few minutes. this doesn't just occur on my laptop, it also occurs on my phone as well.