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Posted by digideth
Digon

Black Screen with winxp when connect to win10 & win7 with tv12

I have the lastest vesion installed on all 3 computers. it is 12. 0.81460

I am using winxp to connect to a win10 or win7 pc.

I get a black screen as soon as tv is done with it's connection on either the win10 or win7 pc.

Help Please!

 

7 Replies
Posted by digideth
Digon

Re: Black Screen with winxp when connect to win10 & win7 with tv12

Here is my screen.......

2017-07-31_00-52-07.pngscreenshot of the connection
So no one else with xp is having this issuse?

Posted by digideth
Digon

Re: Black Screen with winxp when connect to win10 & win7 with tv12

In the lastest change log is there is this entry "TeamViewer now leverages the graphics processing unit (GPU) for hardware accelerated image processing to further increase the performance"

I am almost positive this is causing my problem when using windows xp to connect to win10 or win7.

How can i go back to version 12.0.78716 ?

 

 

Posted by Riki
Henagon

Re: Black Screen with winxp when connect to win10 & win7 with tv12

Если решил проблему, отпишись как ты это сделал? так же мучаюсь!

Highlighted
Posted by andyfagan
Photon

Re: Black Screen with winxp when connect to win10 & win7 with tv12

I have this problem too :(  when trying to access my Win 8 home computer from a Win XP computer

3 Replies
Posted by digideth
Digon

Re: Black Screen with winxp when connect to win10 & win7 with tv12

Use the app and send negative feedback explaining the problem (check the box to send logs and make sure to send a screenshot showing the black screen) and they will walk you through the steps to fix it.

It's been to long for me to remember what they did to fix the issues.

Posted by andyfagan
Photon

Re: Black Screen with winxp when connect to win10 & win7 with tv12

OK Thanks I'll try that
Posted by digideth
Digon

Re: Black Screen with winxp when connect to win10 & win7 with tv12

It will take a few days for them to reply but once we got the conversation going about fixing the isssue they responded quickly.