Posted by Pateys
Photon

Blacklist or Whitelist

When using app to connect to one of my computers I get message saying I am blacklisted or not on whitelist? 

1 Accepted Solution

Accepted Solutions
Posted by Senior Moderator Senior Moderator
Senior Moderator
Solution

Re: Blacklist or Whitelist

Hi Pateys,

Thanks for posting!

The error message is telling you that a blacklist or a whitelist has been set up on the remote computerthat is stopping you from connecting. You can see these settings under Extras > Options > Security > Black and Whitelists > Configure.

Blacklist - A list of users blocked from connecting to the device
Whitelist - When this is enabled, only people on this list can connect to the device.

For more information, please see here: https://www.teamviewer.com/en/help/422-How-can-I-restrict-access-for-TeamViewer-connections-to-my-co...

I hope this helps!

-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
11 Replies
Posted by Senior Moderator Senior Moderator
Senior Moderator
Solution

Re: Blacklist or Whitelist

Hi Pateys,

Thanks for posting!

The error message is telling you that a blacklist or a whitelist has been set up on the remote computerthat is stopping you from connecting. You can see these settings under Extras > Options > Security > Black and Whitelists > Configure.

Blacklist - A list of users blocked from connecting to the device
Whitelist - When this is enabled, only people on this list can connect to the device.

For more information, please see here: https://www.teamviewer.com/en/help/422-How-can-I-restrict-access-for-TeamViewer-connections-to-my-co...

I hope this helps!

-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
Posted by ThomasDirks
Henagon

Re: Blacklist or Whitelist

I have the same problem connection from an ipad to a PC. Even though the ipad-ID is on the whitelist on my PC.

Posted by andmpel
Electron

Re: Blacklist or Whitelist

I'm also having the same issue. When attempt to connect to my Macbook Pro even though I am whitelisted it won't connect. However I can connect to any other of my devices without issue. I do have whitelisting enabled but I am added to the list. I've double checked. I've removed myself and readded myself just to be sure.

Posted by bartlanz
Heptagon

Re: Blacklist or Whitelist

Have you tried turnning off the black/white list entirely and seeing if you can connect?

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Bart Lanzillotti
We Do IT USA
www.wedoitusa.com
Posted by alpo52
Henagon

Re: Blacklist or Whitelist

Deleting all the devices/computers in the White List appears to solve the problem.  I've had the same issue where Whitelisted computers are rejected on multiple devices.

Highlighted
Posted by PlanetDan
Henagon

Re: Blacklist or Whitelist

Same problemhere. I have nothing listed in the blacklist or the whitelist but cannot connect and am told I am blacklisted. No idea how to fix it. Again, nothing shows up on either list when I go into the program. 

Posted by Darkman
Digon

White list of allowed domains

Is it possible to make white list of allowed domain which can create a tickets via Customer Portal and via mail?

I now that, there is black list of not allowed domains, but we need white list.

Posted by traviscoleman
Photon

Re: Blacklist or Whitelist

our program is now a complete steaming pile of **bleep**. The blacklist **bleep** is not only a pain in the **bleep**, it makes it next to impossible to get the person on the other end connected. You should throw your **bleep** software the **bleep** in the trash. **bleep** **bleep**.

Posted by evol
Photon

Re: Blacklist or Whitelist

Go into logs (under extras) and open the log file. Scroll down to most recent log and find the id of the device that you are trying to get connected. Logs will show something like this upon rejection:

CLoginServer::CheckIfConnectionIsAllowed: Partner (TVID) () not whitelisted

Add that partner ID to whitelist and you should be good to go.

Posted by anup6022
Photon

how to block user who have saved remote access on their teamviewer.

My friend installed teamviewer in my pc and he saved all the credentials to his teamviewer. When i am doing my work on pc he is connected without my authentication. So how can i block the friend's access to my PC through teamviewer. If anyone have solution pleses share with me.

Posted by Moderator Moderator
Moderator

Re: how to block user who have saved remote access on their teamviewer.

Hi @anup6022 ,

thank you for your post. If you want to deny him the access to your computer, you can add him to the black list.

Please see in this article Black and whitelist how to create it.

Let me know if we can provide you with more information.

Have a nice day, Alena :)

Spanish Community Moderator

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