Posted by Glanty
Photon

Block access to former employees who knew the Corporate licence key

 Is there a simple way to block former employees, who would have had access to our Teamviewer Corporate licence key, from continuing to use it outside of the organisation ?

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1 Accepted Solution

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Posted by Chiron
Hexagon
Solution

Re: Block access to former employees who knew the Corporate licence key

I had a similar problem. You will need help from TeamViewer.

  • Get a new key.
  • Disable the old key.

This was timed to line up with our upgrade to v12.

And I was given the option to auto-update all existing activated clients, or not. I chose not, and all computer installs became free trials. This is when we stopped activating the software on computers, and started licensing user accounts. It was a huge transition, but we are much more secure and manageable. When an employee signs into Computers and Contacts, the software becomes activated. When they log out, it goes back to free trial. In the Management Console, users are more manageable. You can change passwords, apply and remove licences, share\restirct group access, etc. 

I don't work for TeamViewer. I'm just a user.

View solution in original post

1 Reply
Highlighted
Posted by Chiron
Hexagon
Solution

Re: Block access to former employees who knew the Corporate licence key

I had a similar problem. You will need help from TeamViewer.

  • Get a new key.
  • Disable the old key.

This was timed to line up with our upgrade to v12.

And I was given the option to auto-update all existing activated clients, or not. I chose not, and all computer installs became free trials. This is when we stopped activating the software on computers, and started licensing user accounts. It was a huge transition, but we are much more secure and manageable. When an employee signs into Computers and Contacts, the software becomes activated. When they log out, it goes back to free trial. In the Management Console, users are more manageable. You can change passwords, apply and remove licences, share\restirct group access, etc. 

I don't work for TeamViewer. I'm just a user.

View solution in original post