Bought 2 licenses already can't activate. URGENT

after buying one license for my endpoint nothing seems to change, and i cant connect to my remote computer.

I thought there was a problem so i bought another license, and it's exactly the same now.

I get the message "can't activate license, contact support". i tried to submit a ticket but your site has problems and showing errors. regardless, i never got my (two) license keys.

my username is [the personal information has been removed.]

Please help since it's urgent.!!!!!!!!!