Business Account doesn't work

MonkeyT
MonkeyT Posts: 1
in General questions

Hi!

I have an business-account about "stifter-helfen.de" as an IT-donation.

If I log in by webbrowser, my account is displayed as a business-account. But when I install the latest desktop version and log in, TeamViewer is only in free-mode.

I'm not able to get a ne license from stifter-helfen.de, because it says, that i allready have this item.

What can I do?

Comments

  • Natascha
    Natascha Posts: 1,591 Moderator ☑

    Hi @MonkeyT,

    Thank you for your post. Can you please uninstall version 14 and reinstall version 13 again. 
    You have the possibility to download the older versions from the following homepage:
    https://www.teamviewer.com/en/download/previous-versions/

    If you sign in with you licensed account afterwards, the Business license will be displayed again. 
    Please let me know, if you have any further questions :)

    Best,
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

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