Posted by David1999
Henagon

Can't control remotely

When I try to connect to a remote computer I get a "unable to connect Reason unknown" error.  both of these computers worked before, both show they are avilable and both are on the same network in my house.

Any suggestions?

Thanks.

1 Accepted Solution

Accepted Solutions
Posted by Moderator Moderator
Moderator
Solution

Re: Can't control remotely

Dear @David1999,

Thank you for your post. 

Which operating systems do you use on both sides? If they are Windows devices, can you please try to restart the TeamViewer services on both sides and try to connect again afterwards?

Best, 
Natascha

5 Replies
Posted by Moderator Moderator
Moderator
Solution

Re: Can't control remotely

Dear @David1999,

Thank you for your post. 

Which operating systems do you use on both sides? If they are Windows devices, can you please try to restart the TeamViewer services on both sides and try to connect again afterwards?

Best, 
Natascha

Posted by David1999
Henagon

Re: Can't control remotely

Thank you, I should have mentioned they are both running windows 10.  That did the trick, I should have thought about it, but I didn't.  I apprecate the quick responce and the fact that it worked.

Posted by Moderator Moderator
Moderator

Re: Can't control remotely

Posted by hagoran
Henagon

Re: Can't control remotely

I try to control a Mac computer. I can connect to five other Mac computer's but this one I can only see the desktop, that's all. I have High Sierra. The remote computer has Mojave.

Highlighted
Posted by Moderator Moderator
Moderator

Re: Can't control remotely

Hi @hagoran 

Thank you for your message. 

Can you please read the following article carefully: How to control a Mac running macOS 10.14 Mojave

Hope this could help and wish you a great day. 

All the best,
Natascha