Posted by kelseyowens1
Henagon

Cancel my subscription?

I cannot get anyone from TeamViewer to respond to me.  Does anyone know how to cancel your subscription?  The product is not working for my team and I also can't get anyone to help us resolve the issue.  

5 Replies
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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Cancel my subscription?

hello @kelseyowens1 

Thank you for your post.

The following article describes how to cancel a TeamViewer subscription: Subscription Renewal

Hope this helps!

Josh P.
Senior Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below.

You can also say thanks by clicking on the Thumbs Up button!

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4 Replies
Posted by kelseyowens1
Henagon

Re: Cancel my subscription?

Thank you, @JoshP I've done that and no one responded.  Do you work with the company?  I just need someone to call me to discuss cancellation and receiving a refund as it's never worked.  

Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Cancel my subscription?

Hello @kelseyowens1 

Rest assured, if you have already submitted a ticket, our support team will reply directly. Due to higher number of tickets at some times, the intial reply may take a little time - currently, we quote a 24-48 hour turnaround for a new ticket's first reply (subsequent replies are quicker, as the ticket is then in progress after our first reply). All processed requests from tickets are based on the date they were submitted, and not the day we reply.

If you can PM the email used to submit the ticket, we can verify its receipt and ensure it is set to the correct team. 

Thanks in advance!

Josh P.
Senior Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below.

You can also say thanks by clicking on the Thumbs Up button!

Thanks for being an active member of our Community!

Japanese Community (日本語コミュニティ) |  Chinese Community (中文社区) |  German Community (Deutschsprachig) | French Community (Communauté française) | English Community | Spanish Community (Comunidad española)

Posted by kelseyowens1
Henagon

Re: Cancel my subscription?

@JoshP I did get a few automated responses asking me to respond to the ticket. WHen I would respond a few days later I would get a message saying that I didn't respond and they would close out my ticket.  I just would like to speak to a representative.  How can I do that?  

Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Cancel my subscription?

Hello,

Thank you for your post.

You can find local numbers to reach our teams directly here.

Otherwise, if you can PM the email used to submit the ticket, we can look in to the case to see what happened with the original ticket.

Josh P.
Senior Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below.

You can also say thanks by clicking on the Thumbs Up button!

Thanks for being an active member of our Community!

Japanese Community (日本語コミュニティ) |  Chinese Community (中文社区) |  German Community (Deutschsprachig) | French Community (Communauté française) | English Community | Spanish Community (Comunidad española)