Cancel my subscription

lbakerUS
lbakerUS Posts: 4
edited May 2023 in General questions

Received an email that invoice was attached and my subscription renewed.  I never received a notification that my subscription was up for renewal.  Sent an email to cancel my subscription for next year and received a reply that I needed to cancel no less than 28 days before renewal which is what I thought I was doing.  Sent another email asking for confirmation that my subscription has been cancelled.  Have not received a response. If you call the phone number no one answers.  So Frustrating!!

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  • JackieGoodman
    JackieGoodman Posts: 1

    i would like to cancel my subscription please

  • Nadin_W
    Nadin_W Posts: 639 Moderator ☑

    Hello @JackieGoodman

    Thank you for your post.

    We are sorry to hear that you do not wish to renew your subscription.

    All cancellations must be submitted in written form by submitting a ticket.

    The written requests must be received by TeamViewer at least 28 days before the end of the initial or renewal term.

    Learn more about our subscriptions in our article here: 📄 All about subscription

    Please feel free to contact us also in the future with any questions about TeamViewer! 

    Best,

    Nadin

    German Community moderator 🖤 Moderatorin der deutschsprachigen Community

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