Posted by stoneguard
Henagon

Canceling Subscription

I was informed that I am unable to cancel my subscription because I did not do it 28 days prior to renewal. However, the reminder email I received contained no information about a window for cancelation, even though your technician tried to say it did. 

Please let me know if I can cancel out of the current subscription and not have to pay the renewal before I take further actions regarding this issue. 

Thank you. 

2 Replies
2 Replies
Posted by peter_liu
Henagon

Re: Canceling Subscription

Yes, it is impossible to cancel the subscription. I have created a tick to cancel my Business subscription but no response for a week.

Posted by stoneguard
Henagon

Re: Canceling Subscription

I have had no resolution to this issue as of yet. I am hereby canceling my subscription to your product. Please let me know the status of the subscription. I am trying to reduce my company costs for this year and would prefer not to have my current subscription to the product as well. 

Every time I go to 'submit a ticket' it brings me back to these boards.If there is some direct way to submit a ticket, please let me know.