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Monitoring - We fixed the issue which caused the degraded performance and we are monitoring the results as we send partial traffic on it. It looks good so far. Please see also our Status page.

Posted by ITAV
Digon

Cannot access www.teamviewer.com - Too Many Redirects

Since 25/04/17 unable to access the TV website.  Redirected to teamviewer.com/error too many redirects.  Tirid from multiple ISP's and IP's.  Anyone else in the UK experiencing this problem.  Cleared Cache, Cookies etc.  Can't even get to support pages.

2 Accepted Solutions

Accepted Solutions
Posted by Community Manager
Community Manager
Solution

Re: Cannot access www.teamviewer.com - Too Many Redirects

Hi all,

I just got an update from our devs:

The issue is fixed now. 

Can you confirm, whether it is working for you? 

Thanks,

Esther

Posted by ITAV
Digon
Solution

Re: Cannot access www.teamviewer.com - Too Many Redirects

All good now!  Thanks for the update

13 Replies
Posted by Community Manager
Community Manager

Re: Cannot access www.teamviewer.com - Too Many Redirects

Hi ITAV,

Thank you for your post.

Can you send us a screenshot of the errormessage and can you say, whether it apears just on specific pages or on all areas of teamviewer.com?

Thanks in advance,

Esther

Posted by ITAV
Digon

Re: Cannot access www.teamviewer.com - Too Many Redirects

Ip Add [IP removed] and [IP removed] using IE "This Page Can't" be displayed" 

Using Chrome 

This page isn’t working

www.teamviewer.com redirected you too many times. 

It appears on a few different TV URL's and have also tried on other RDP sessions.  For example /downloads gives a 404 and /download give the same error and redirects to www.teamviewer.com/error/  

On my phone using cellular data I get exactly the same thing.

I hope this helps.

 

 
Posted by patrickmacdona
Digon

Re: Cannot access www.teamviewer.com - Too Many Redirects

I have exactly the same problem.

ISP Virgin. UK

 

Posted by Dazla
Photon

Re: Cannot access www.teamviewer.com - Too Many Redirects

I have the same problem from multiple ISP's in the UK (Virgin, Three and Janet).

Posted by patrickmacdona
Digon

Re: Cannot access www.teamviewer.com - Too Many Redirects

This ticket needs elevating to urgent status. It's a complete failure.

See twitter for other users having the same issue...

https://twitter.com/search?q=%40TeamViewer&src=typd

Posted by Community Manager
Community Manager

Re: Cannot access www.teamviewer.com - Too Many Redirects

Hi there,

@patrickmacdona you are totally right and we are handling the case with urgency.

I can confirm, that our devs are already working on the issue. I keep you posted!

Thank you all,

Esther

Posted by patrickmacdona
Digon

Re: Cannot access www.teamviewer.com - Too Many Redirects

Thanks for letting me know.

Posted by Community Manager
Community Manager
Solution

Re: Cannot access www.teamviewer.com - Too Many Redirects

Hi all,

I just got an update from our devs:

The issue is fixed now. 

Can you confirm, whether it is working for you? 

Thanks,

Esther

Posted by ITAV
Digon
Solution

Re: Cannot access www.teamviewer.com - Too Many Redirects

All good now!  Thanks for the update

Posted by patrickmacdona
Digon

Re: Cannot access www.teamviewer.com - Too Many Redirects

Yes . all good now thanks!

Posted by bg1
Photon

Re: Cannot access www.teamviewer.com - Too Many Redirects

canno t sign into my account and ee friends

Highlighted
Posted by rimulator
Henagon

Re: Cannot access www.teamviewer.com - Too Many Redirects

Network issue?

 

How are you connecting?

Can yout access http://google.com?

 

Provide details about the network environment.

 

When did this start?

Can you access anything else?

What is the client machine?

Posted by goddngn삼촌황팬호
Photon

Re: Cannot access www.teamviewer.com - Too Many Redirects

read