CANT recovey password with Recovery KEY

I can recovery my password, 

i Put the mail here https://login.teamviewer.com/LogOn#lost-password

But when i access to the mail link, Answer me the security code. but i have not the Authenticatod Token.. I only have the Recovery KEY that Teamviewer generate to me when i activated the two-factor authentication

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  • Bart_86
    Bart_86 Posts: 2
    I didn't realize that there is status page. Thank you for response. I will check status updates from time to time.
  • Shuggy
    Shuggy Posts: 1

    How come this is taking so long to get fixed?? Any word on how long left til its fixed?? Very frustrating. I may have to look elsewhere. 

  • Bebbspoke
    Bebbspoke Posts: 22 ✭✭

    Hi TV Community Manager... please review the post by "Bebbspoke" 05th Aug 2020... it seems there are again issues with password resets, thank you.