Posted by fawaz
Henagon

Changing email address associated with Licence

Hi,

We've raised a support ticket to change the mail id associated with teamviewer licensce key in order to download and deploy teamviewer through group policy and have not received a response for over two weeks now. We are a paid account holder and i have case open with teamviewer(5182503).

Just wondering what the general response time usually is? Is this out of the ordinary, or do I simply need to adjust my expectations?

Thanks

1 Reply
1 Accepted Solution

Accepted Solutions
Posted by Moderator Moderator
Moderator
Solution

Re: Changing email address associated with Licence

Hi @fawaz 

Thank you for your post.

As your ticket has been reviewing, one of TeamViewer support team member will get in touch with you soon. 

Sorry for the long wait and thank you for your understanding.

Regards

Ying_Q

1 Reply
Posted by Moderator Moderator
Moderator
Solution

Re: Changing email address associated with Licence

Hi @fawaz 

Thank you for your post.

As your ticket has been reviewing, one of TeamViewer support team member will get in touch with you soon. 

Sorry for the long wait and thank you for your understanding.

Regards

Ying_Q