Connection Problem: Mac Mojave 10.14.5 - 2019-Jun-5

duongtx90
duongtx90 Posts: 3
in General questions

Hi, I cannot start teamvier on my Macbook for recent days.

Could you tell me how to fix it?

Thanks!

Os: Mac Mojave 10.14.5

Teamviewer version: 14.2.8352

Date: 5-Jun-2019

Location: HaNoi, Vietnam

Screen Shot 2019-06-05 at 10.08.19.pngScreen Shot 2019-06-05 at 10.12.33.png

Best Answer

Answers

  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]

    Hi @duongtx90 ,

    Thank you for your post.

    It could be multiple reasons to be considered in your case. However from your screenshot, it did not go through TeamViewer server.

    Therefore as the frist step, could you please read this article and check if the Internet environment is ok?
    Please check your connection

    This is the article about  MacOS Mojave.

    Hope this will be helpful.

    Best regards,
    Yuri

    Former Japanese Community Moderator
  • duongtx90
    duongtx90 Posts: 3

    Hi Yuri,

    I used to use it ok last week.

    The internet connection is ok, I replied from same device

    My macbook is currently turned off firewall and grant access for Accessibility option.

    Before I press Connect button the status was green - "Ready to connect"

    Here is the log I get from console:

    [Please do not post the logfile as per the community guideline.]

  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]

    Hi @duongtx90 ,

    Thank you for your reply.

    I am glad that it works now!
    If there is any other questions, please feel free to post again.

    Best regards,
    Yuri

    Former Japanese Community Moderator
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