First Step Guides


  1. Are you new to TeamViewer and Home Office and need some help? Check out our FAQ here.
  2. New to the Remote Access Plan? Find our first steps FAQ here.
  3. Are you new to blizz and online meetings or classes and need some help? Check out our FAQ here.


Posted by


I am trying to use TeamViewer to help my Nana with her new tablet. We both have TeamViewer installed on our devices (her tablet and my laptop); however when I enter her Teamviewer ID into my system, a notification pops up that says: "This ID is unable to accept invitations." I don't exactly know what this means, but I want to get this working so I can help her out.

Thanks in advance!  :)