Posted by larsfreisig
Digon

Convert a recorded TeamViewer session on MAC

Our company just moved away from GoToAssist to TeamViewer.

We are very happy with the move, that is until we found out that TeamViewer saves in TVS format and it is only possible for our Windows users to convert the tvs files. 

This creates a problem in a mixed it environment with MacOS, Linux Ubunto and Windows which means that only 1/3 of the users I have can now record their session for documentation and convert it. 

THIS OPTION NEEDS TO BE FIXED!!!!

We can't be the only ones that need TeamViewer to be able to convert on all the platforms.

We have a Corporate License and over 100 users. Not the biggest amount but big enough.

PLEASE PUT THIS ON THE TOP OF THE FEATURE REQUESTS IN THE NEXT V13 UPDATE!!

Kind Regards

Lars Freisig

 

Optiware_POS_SP.png

 

[Link to 3rd part website removed - we recommend to download TeamViewer only from our website - Thanks for your understanding]

 

 

 

1 Accepted Solution

Accepted Solutions
Highlighted
Posted by clayton1
Digon
Solution

Re: Convert a recorded TeamViewer session on MAC

Hi,
You might want to check out this service:  tvstomp4.com

3 Replies
4 Replies
Highlighted
Posted by clayton1
Digon
Solution

Re: Convert a recorded TeamViewer session on MAC

Hi,
You might want to check out this service:  tvstomp4.com

3 Replies
Posted by Moderator Moderator
Moderator

Re: Convert a recorded TeamViewer session on MAC

Hi all,

Thank you for the interesting thread.

Just as a note: TeamViewer does not own or offer this service provided in the link above. Please be careful when using 3rd party services.

Best regards,

Posted by larsfreisig
Digon

Re: Convert a recorded TeamViewer session on MAC

Wow....great with the link and it works. Would have loved that it would be possible to do within the app on my mac now that there is quicktime and it is possible to do and link to that. It makes more sence to be able to convert to mp4 than to AVI which you can do on the windows platform.

Posted by larsfreisig
Digon

Re: Convert a recorded TeamViewer session on MAC

There is still no solution to my question!!

The tvstomp4.com is temporary workaround not a solution!!!

We need to be able to convert from within the app itself to a format and not have to pay for external services!! We pay enough for the license to Teamviewer in the first place.

So as said in another replay quicktime is in MacOS so why not let it be able to convert to either MOV or MP4. It simply makes no sence that the Windows version can and the Mac version can't. PLEASE FIX!!