Data Volume consumption only for TeamViewer standby???
Hello,
I would like to install a notebook for my demented mum in a nursing home to skype with her during the corona crisis. As she isn’t able to take such a call I have installed teamviewer to be able to control remotely her notebook at any time to start a skype call. That works so far.
Unfortunately there is no WiFi in the nursing home. Therefore I have taken an old iPhone and use it as USB hotspot, have booked 500MB data volume. That works as well. BUT: after my test yesterday, during the night, without any active Teamviewer session (only standby for remote) the 500 MB have been consumed. Obviously teamviewer consumes data volume only for being waiting for a remote session. Is that true? Any idea to overcome this problem?
Best Answer
-
Hello @Conny27,
Thank you for your challenging question. ?
Unfortunately, using a 500 MB loaded hotspot to keep TeamViewer always active on a laptop, which has probably also other third party programs that might also need data volume (like anti-virus etc...) is not a sustainable way to use the product.
TeamViewer has core-functionalities that assure the client to stay online during the whole time the software is turned on. This consumes also data and there is, unfortunately, no way to disable this.
Furthermore, if you then connect to the device, it will consume the data more or less rapidly, depending on what you do during the remote session.
Long story short... this is just not a good way to use TeamViewer, as the data volume you are using is way too low for unattended access.
I hope you will find a better way to help your mother (via TeamViewer or not). ?
Do not hesitate to ask further questions if needed. ?
Cheers,
Jean
Community Manager
5
Answers
-
Hello @Conny27,
Thank you for your challenging question. ?
Unfortunately, using a 500 MB loaded hotspot to keep TeamViewer always active on a laptop, which has probably also other third party programs that might also need data volume (like anti-virus etc...) is not a sustainable way to use the product.
TeamViewer has core-functionalities that assure the client to stay online during the whole time the software is turned on. This consumes also data and there is, unfortunately, no way to disable this.
Furthermore, if you then connect to the device, it will consume the data more or less rapidly, depending on what you do during the remote session.
Long story short... this is just not a good way to use TeamViewer, as the data volume you are using is way too low for unattended access.
I hope you will find a better way to help your mother (via TeamViewer or not). ?
Do not hesitate to ask further questions if needed. ?
Cheers,
Jean
Community Manager
5 -
Jean,
I detected that the high consumption of data vlume was due to a windows update during the night. Unfortunately with windows 10 it is not so easy to avoid automatic updates, but now I managed the deactivation. Now it's fine, only a minimum is consumed for the TeamViewer standby!
Therefore I still think that this solution is feasible, nevertheless Skype cosumes around 50 MB per 5 minutes, therefore maybe 500 MB per month is a bit too less. But with my SIM card I can enlarge the datavolume easily.
Thanks a lot and best regards,
Conny1
