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Posted by fmoladavis
Photon

Demo Version Error Message

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Why do I get this error? I'm connecting to a server that is using a customized QuickSupport app. It's the only way the software vendor allows connection. I'm only able to stay on 5 minutes and then it times out.

Thanks.

2 Replies
Posted by Senior Moderator Senior Moderator
Senior Moderator

RE: Demo Version Error Message

Dear @fmoladavis

Thank you for your post. 

You get this message, because you make connections to customized moduls with your free TeamViewer version.

You need a commercial license to remote server systems or for connections to customized Quick-Support or Host moduls. Therefore, termination after 5 minutes is an expected behavior.

In case you are interested in buying a commercial license or have any questions please do not hesitate to contact our salesteam any time here

Best regards.

Reyhan

Did my reply answer your question? Please accept it as a solution to help others, Thanks.
Reyhan
Posted by starfoxed64
Photon

Re: RE: Demo Version Error Message

@Reyhan wrote:

Dear @fmoladavis

Thank you for your post. 

You get this message, because you make connections to customized moduls with your free TeamViewer version.

You need a commercial license to remote server systems or for connections to customized Quick-Support or Host moduls. Therefore, termination after 5 minutes is an expected behavior.

In case you are interested in buying a commercial license or have any questions please do not hesitate to contact our salesteam any time here

Best regards.

Reyhan


Okay so is there a specific download for users who are using the free version? If so, can you please provide the link. I use TeamViewer for personal use on my personal devices only and the message and time limit is very frsutrating. I have not had this issue in the past.

Thank you for your support! Still love your product.