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Posted by CM_MN
Digon

Der Bildschirm kann im Moment nicht abgegriffen werden , WHY ???

Hallo,

i get the message on the top of thread, if i reconnect to the host where the TV12-Client run.

But why getting this message and what can i do to this?

OK, fast user switching was a point i can accept, but where can i show about the canceled session?

 

Regards

chris

 

4 Replies
Posted by TeamViewer Staff
TeamViewer Staff

Re: Der Bildschirm kann im Moment nicht abgegriffen werden , WHY ???

Hi CM_MN,

When did you get the message exactly? And is the host installed on a server?

Julia
Senior Support Engineer - 2nd level Support
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Posted by CM_MN
Digon

Re: Der Bildschirm kann im Moment nicht abgegriffen werden , WHY ???

Hi Julia,

this message i get from an other user, he had sometimes this message.

Is there a special situation where this message was shown ?  Or was this only because the user relogged too fast to the server host? Also it can be that the user had an connection too long?

It was an host server and the user have a client version.

 

Chris

Highlighted
Posted by TeamViewer Staff
TeamViewer Staff

Re: Der Bildschirm kann im Moment nicht abgegriffen werden , WHY ???

Hi Chris,

Normally you are getting this message when you try to connect to an RDP session and this session is closed or minimized. That's why I asked when you receive the message.

It is also possible that you receive this message when you are using the Winodws feature for a "fast user switching"

Julia
Senior Support Engineer - 2nd level Support
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1 Reply
Posted by CM_MN
Digon

Re: Der Bildschirm kann im Moment nicht abgegriffen werden , WHY ???

Hi Julia,

nice to meet you and sorry about my bad english. ;)

I think you would help me on my problem. Some users here are using TV12 and RDP on the same machine. I'll know that this will not the best way for working without problems.

Was it right?

Should we better deactivate the RDP on the windows machines?

 

best gregards

Chris