Posted by OrderYourLife
Henagon

Desktop screen stays blue on partner computer

I used TeamViewer with a client the other night and her desktop screen turned blue after I logged in, and then has stayed that way since then, despite TeamViewer being quit on both sides.  Anyone experience this before and know what to do about it?

Thanks,

Penny

3 Replies
1 Accepted Solution

Accepted Solutions
Posted by OrderYourLife
Henagon
Solution

Re: Desktop screen stays blue on partner computer

Actually, it was a Mac on the client's side, and her background wallpaper disappeared because of a setting that was enabled on mt side of TeamViewer which I was able to turn off after getting a message from TeamViewer support.

They said "to remove this feature on your TeamViewer click on Extras at the top of the software and then Options and then Remote Control and then un-check the box for Remove Remote Wallpaper."

Hope this is able to help others with the same issue!

3 Replies
Posted by Moderator Moderator
Moderator

Re: Desktop screen stays blue on partner computer

Hello @OrderYourLife

Thank you for your message.

This sounds like a Windows crash.

This support might help you with this issue: How to troubleshoot and fix Windows 10 blue screen errors

Please understand that we are only dealing with TeamViewer-related topic on this Community.

I hope this could help, though.

Cheers

Jean

French Community Moderator
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Posted by OrderYourLife
Henagon
Solution

Re: Desktop screen stays blue on partner computer

Actually, it was a Mac on the client's side, and her background wallpaper disappeared because of a setting that was enabled on mt side of TeamViewer which I was able to turn off after getting a message from TeamViewer support.

They said "to remove this feature on your TeamViewer click on Extras at the top of the software and then Options and then Remote Control and then un-check the box for Remove Remote Wallpaper."

Hope this is able to help others with the same issue!

Posted by Moderator Moderator
Moderator

Re: Desktop screen stays blue on partner computer

@OrderYourLife,

Thank you very much for sharing your solution.

We wish you a good day and hope to see your soon on the Community.

Cheers

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.