Device Offline

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BigMac
BigMac Posts: 1
in General questions

I log into my wife's PC at her office to check her schedule, and I can log into several of my sibling's PC's when they need help, but when I try to log into my own PC from my phone, it says my PC is offline, and has been for months.  I used to be able to reach my PC via my smart phone in the past.  What might have changed?

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  • Esther
    Esther Posts: 4,052 Former Community Manager
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    Hi @BigMac 

    Thanks for your post.

    You could check 

    • whether the TeamViewer is actively running on your computer and
    • whether the TeamViewer ID shown on your computer  is equal to the one you are trying to connect to

    Thanks and best,

    Esther

    Former Community Manager

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