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Posted by
Henagon

Didn't get email after purchase!!

II just purchased a personal use license yesterday,
my card got charged, but I received no emails regarding the license!!

I even checked my junkbox but there is nothing.

When I check my teamviewer, it is still in Free mode.

I want to cancel my purchase.

How can I do this when I didn't receive any message from Teamviewer after my purchase? Since my purchase was yesterday, I am still in the 7-day cancel period.

2 Accepted Solutions

Accepted Solutions
Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: Didn't get email after purchase!!

Hello @kendrack86 and @Liam2,

Thank you for your messages. 🙌

We refreshed your order confirmation/invoice sending.

Could you please check your inbox (and also in your spam filters/system/folders) if you have received both elements? 🕵️‍♂️

Many thanks in advance. 🙏

Best,

Jean

French Community Moderator
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View solution in original post

Highlighted
Posted by
Henagon
Solution

Re: Didn't get email after purchase!!

Hi, I have the same issue.

No mail, even in my junk box

View solution in original post

81 Replies
Highlighted
Posted by Moderator Moderator
Moderator

Re: Didn't get email after purchase!!

Hi @sbl ,

Thank you for reaching out to us.

I will send a support ticket in order to assist you further.
Please check it and reply to the ticket.

I apologize for any inconvenience caused.

Best regards,
Yuri

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Posted by
Henagon

Re: Didn't get email after purchase!!

I have the same problem.

In addition I try to reach your sales department by phone for 15 mins and no response ... it is not very serious.

screenshot-service.teamviewer.com-2020.02.20-09_35_47.png

Highlighted
Posted by Community Manager
Community Manager

Re: Didn't get email after purchase!!

Hi @Valentin_KDG 

Thanks for your post.

Can you send me the email address you used for purchasing the license in a private message? So we can check what's going on and try to quickly resolve it!

Thanks and sorry for the hassle,

Esther

Community Manager

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Find this helpful? Say thanks by clicking on the Thumbs Up button. Find more information here: Knowledge Base | Community Blog | How to get started

Highlighted
Posted by
Henagon

Re: Didn't get email after purchase!!

Hi. I upgraded to a business account, but my account also states it is in Free Mode. The amount has been deducted from my bank account. I have not received an activation email.

Highlighted
Posted by Community Manager
Community Manager

Re: Didn't get email after purchase!!

Hi @christofvz 

Thanks for your post.

Would you mind checking your spam-folder for the order confirmation mail and make sure that emails from teamviewer.com can be received?

I will also trigger a resend of the confirmation mail. Would you mind sending me the email address you used for the purchase in a private message?

Thanks, Esther

Community Manager

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Highlighted
Posted by
Henagon

Re: Didn't get email after purchase!!

**bleep** ..... screenshot-community.teamviewer.com-2020.02.20-15_51_42.png

Highlighted
Posted by Community Manager
Community Manager

Re: Didn't get email after purchase!!

Hi @Valentin_KDG 

Sorry! The platform is sometimes a bit too harsh!

Have you already seen this article? https://community.teamviewer.com/t5/Knowledge-Base/How-to-activate-your-Remote-Access-Plan/ta-p/5357...

Maybe there is a hint for the resolution.

Thanks and best,

Esther

Community Manager

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Highlighted
Posted by
Henagon

Re: Didn't get email after purchase!!

Hello, I have read the documentation but I cannot activate the license I have an error message. I stay in free account. Thanks for your help.Have a good day

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Posted by
Henagon

Re: Didn't get email after purchase!!

Hello, I can not answer the person who wrote me your email prevents me! I'm wasting too much time and I don't have time to deal with it. I'm still listed as a free user, it doesn't work. Thank you in advance for the refund.

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Posted by Moderator Moderator
Moderator

Re: Didn't get email after purchase!!

Hi @Valentin_KDG ,

Thank you for your reply.

Could you please make sure that you setup on your endpoint devices?

Prepare your endpoint computers for Remote Access

You need to make sure that you activate your account as well as endpoint devices.

Hope this will be helpful.😊

All the best,
Yuri

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Posted by
Electron

Re: Didn't get email after purchase!!

Hi, 

I have the same problem.

My email is: **Please Do Not Post Email Addresses**

Thanks

Highlighted
Posted by Moderator Moderator
Moderator

Re: Didn't get email after purchase!!

Hello @adpadpadp,

Thank you for your message. 🙌

Could you please check your email again? 🔍
You should have reveived everything now.

Can you confirm? 🙏

Best,

Jean

French Community Moderator
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Posted by
Henagon

Re: Didn't get email after purchase!!

Hello, I cannot send a private message so I use the topic. I cannot get the license to work, I would like to benefit from the reimbursement you are offering. Thank you

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Posted by
Electron

Re: Didn't get email after purchase!!

I have the same problem, I bought a licence just few minute ago.

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Posted by
Henagon

Re: Didn't get email after purchase!!

Hello, no news for the refund of my license. I can't send you private email ...In addition I have just taken the subscription "plan premuim" and I have not received an email yet.Thank you

@JeanK 

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Posted by
Henagon

Re: Didn't get email after purchase!!

I have the same problem, bought a business license on friday and never received a confirmation email. I would like to have this sorted out, I do need that license.

Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: Didn't get email after purchase!!

Hello @kendrack86 and @Liam2,

Thank you for your messages. 🙌

We refreshed your order confirmation/invoice sending.

Could you please check your inbox (and also in your spam filters/system/folders) if you have received both elements? 🕵️‍♂️

Many thanks in advance. 🙏

Best,

Jean

French Community Moderator
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Find this helpful ? Say thanks by clicking on the Thumbs Up button.

View solution in original post

Highlighted
Posted by Moderator Moderator
Moderator

Re: Didn't get email after purchase!!

Hello @Valentin_KDG

Thank you for your message. 🙌

According to our database, you correctly activated your Remote Access license on your TeamViewer account. 💯

Therefore, you should have received the activation link and the invoice. 🕵️‍♂️

If you still want to cancel your order, you can send us a ticket via https://support.teamviewer.com/a/. As you are still in the 7 days satisfaction period, you are still on the safe side. 🍀

Best,

Jean

French Community Moderator
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Highlighted
Posted by
Henagon

Re: Didn't get email after purchase!!

I received both the invoice and the confirmation email. Looks like i'm good to go.

Thank you for your assistance @JeanK .

Highlighted
Posted by
Electron

Re: Didn't get email after purchase!!

Hi everyone,

I have the same problem: just purchased the Enterprise license for three users and did not receive any email; we urgently need to configure the accounts, please kindly assist!

Thanks!

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Posted by
Electron

Re: Didn't get email after purchase!!

I've just purchased an Enterprise license but cannot use it as I didn't get any confirmation email.

The credit card has been charged.

Please assist!

Thanks. 

Highlighted
Posted by Moderator Moderator
Moderator

Re: Didn't get email after purchase!!

Hi @Nexo_OP and @EnricoNXO ,

Thank you for reaching out to us.

I have checked the case for you and we will send an order confirmation email shortly.
Please check if you have received.

For more information, please call our support team in order to assist you individually.

I apologize for any inconvenience caused.

Kind regards,
Yuri

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Posted by
Electron

Re: Didn't get email after purchase!!

Hi,

I have the same problem, bought a license on saturday and still no received a confirmation mail with the activation link. 

Thanks

Highlighted
Posted by Moderator Moderator
Moderator

Re: Didn't get email after purchase!!

Hello @Ildefonso

Thank you for your message. 🙌

Could you please check your inbox again? 🔍

Best,

Jean

French Community Moderator
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Posted by
Henagon

Re: Didn't get email after purchase!!

Edit : I just got the confirmation email

Hi,

I have the same problem, I bought a Personal License earlier this day but I didn't get any confirmation email.

Can you help me please ?

Thank you.

Highlighted
Posted by
Henagon

Re: Didn't get email after purchase!!

I have the same problem, waiting a day now. Can you look into it for me please. Thanks

Diarmuid Byrne

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Posted by Moderator Moderator
Moderator

Re: Didn't get email after purchase!!

Hello @byrnedc, and all users who face this issue currently,

Thank you for your message. 🙌

Please send me via private message following data you have used for your order:

  • First and name
  • Name of the company
  • Email

We will make sure to get back to you as soon as possible! 🍀🙏

Best,

Jean

French Community Moderator
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Highlighted
Posted by
Digon

Re: Didn't get email after purchase!!

Hi,

I have the same problem, bought a license on today and still no received a confirmation mail with the activation link. 

I've already send you a private message @JeanK 

Thanks

Highlighted
Posted by
Digon

Re: Didn't get email after purchase!!

Same problem here.

We purchased a personal licence almost 7 days ago. Still in free mode, withtrial period almost expired, non signs of confirmation email.

Highlighted
Posted by Moderator Moderator
Moderator

Re: Didn't get email after purchase!!

Hello @infinito,

Could you please refer to my post here and send me via private message the required data?

Many thanks in advance! 🙏

Best,

Jean 

French Community Moderator
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Posted by Moderator Moderator
Moderator

Re: Didn't get email after purchase!!

@Fabbry you should have received the info by now. ⏳

Could you please confirm? 🙏

Best,

Jean

French Community Moderator
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Posted by Moderator Moderator
Moderator

Re: Didn't get email after purchase!!

@infinito,

Please check your inbox - the solution is right there. 😇

Best,

Jean

French Community Moderator
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Posted by
Digon

Re: Didn't get email after purchase!!

Problem solved. Thanks very much

Highlighted
Posted by
Electron

Re: Didn't get email after purchase!!

Same issue here, under a new email address for Teamviewer Remote Access. No email, didn't have an account. I signedu up under the same email address but its just a free account.

Highlighted
Posted by
Henagon
Solution

Re: Didn't get email after purchase!!

Hi, I have the same issue.

No mail, even in my junk box

View solution in original post

Highlighted
Posted by Moderator Moderator
Moderator

Re: Didn't get email after purchase!!

Hello @andrewmurdoch,

Could you please refer to my post here and send me via private message the required data?

Many thanks in advance! 🙏

Best,

Jean 

French Community Moderator
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Highlighted
Posted by
Henagon

Re: Didn't get email after purchase!!

I also have this problem. No confirmation/licence mail received. I've checked all spam folders etc. Is it possible to resend?



 

Highlighted
Posted by Moderator Moderator
Moderator

Re: Didn't get email after purchase!!

Hello @Pontifff,

Order sent again! 🙌

Could you please check your inbox and confirm? 🙏

Best,

Jean

French Community Moderator
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Posted by
Henagon

Re: Didn't get email after purchase!!

Same problem here!

Can you please look at this and resend?

E-mail = detta@encom.ie

Highlighted
Posted by
Henagon

Re: Didn't get email after purchase!!

I paid for a licence this week and have not received an email I have checked all my spam filters and nothing. In my settings upgrade plan it shows thanks you for your purchase your account is being upgraded to business plan built this has been like this for 3 days. Please help

Thanks

Mick

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Posted by
Henagon

Re: Didn't get email after purchase!!

Dear Support,

I have purchased a licence but did`t get an activation email, please can you send one. I have ascces to the spam filter and its not in there.

Thanks

Andy

Highlighted
Posted by Moderator Moderator
Moderator

Re: Didn't get email after purchase!!

Hello @detta @MickPledge @afrancomb 

Could you please refer to my post here and send me via private message the required data?

Many thanks in advance! 🙏

Best,

Jean

French Community Moderator
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Highlighted
Posted by
Electron

Re: Didn't get email after purchase!!

I have the same problem, I bought a licence just few hours ago and no email to activate my licence. 

Could you send me back the email please ????

Thanks

Highlighted
Posted by
Digon

Re: Didn't get email after purchase!!

Hi,

I have the same probleme.

No email, no junk mail.

Please a solution ! Quick !! Thanks.

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Posted by
Henagon

Re: Didn't get email after purchase!!

Hello,

I haven't received my activation email.

Thanks for your help.

BR 

Nuria

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Posted by
Digon

Re: Didn't get email after purchase!!

I was on hold for a total of 2 and a half hours on Friday.

I was promised calls back, solutions, etc. Nothing has been done. I have just submit a ticket.

I am having the same problem and need to purchase many individual licenses. I succeeded in only getting 3 users setup properly.

Then as I tried to set up others, the employees never received any email, but the money has been taken from the credit card. 

I have a total of 13 more licenses I want to purchase.

I am so angry and frustrated that nothing has been done to help me after all the time I invested into this.

This is insanely important to our business during the COVID 19 crisis. Your teams level of service has been an absolute disgrace so far. Appalling. 

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Posted by Moderator Moderator
Moderator

Re: Didn't get email after purchase!!

Hi @ConorDH ,

Thank you for your feedback and we are sorry to hear about your negative experience.

Please read this post that I have replied to you.
As I mentioned in the post, I have already arranged for someone to contact you.

Once again, I apologize for any inconvenience caused.

Kind regards,
Yuri

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Posted by
Digon

Re: Didn't get email after purchase!!

Same for me, no activation mail received. Not even in the spam

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Posted by
Digon

Re: Didn't get email after purchase!!

You're probably better off finding another solution to your remote access needs. 

Teamviewer are currently just taking the money off your credit card, showing the transaction as "abandoned at checkout", and not sending the emails. Support refuse to assist. You can try calling their support, but be prepared to wait over an hour/have your call dropped - if you do reach a member of support they may promise solutions and never follow up, or just refuse to help you.