Didnt receive confirmation email. now its double purchased

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Posted by
Henagon

Didnt receive confirmation email. now its double purchased

Hi,

i bought a license last wednesday.

didnt receive a confirmation email with activation link.

called support and they said it was a problem with payment and they will make a new one.

after the new purchase via phone i got the link email.

but then the next day i got another confirmation.

now ill be billed twice.

please fix this for me.

 

Julian Cox

AccID 20241746

 

 

2 Replies
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Posted by Moderator Moderator
Moderator

Re: Didnt receive confirmation email. now its double purchased

Hello @juliascox

Thank you for your message. 🙌

In this case, you can open a ticket and ask for the cancellation of one of the licenses.

You will find all the information you need in our Knowledge Base article here: How / until when can I cancel my subscription?

I hope this could help. 🍀

Best,

Jean

French Community Moderator
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1 Reply
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Posted by
Henagon

Re: Didnt receive confirmation email. now its double purchased

@JeanK 

my account isnt linked to the license.

i only can enter the community.

i need assistance to cancel the second subscription.

please fix this for me before finance is on my neck.

 

Julian