Highlighted
Posted by jknorman
Digon

Double Click instead of Single

HI, I have just started using Team Viewer (free version) and when I am using remote access, everything seems to double click even though I am only single clicking...as you can imagine this creates much frustration and makes it nearly impossible to use. Any ideas why? Thank you.

9 Replies
2 Accepted Solutions

Accepted Solutions
Posted by bartlanz
Heptagon
Solution

Re: Double Click instead of Single

OK, so let's try using TeamViewer a little differently. This should also make your life a bit easier.

Instead of opening the Management Website to access a remote PC. Open TeamViewer on your laptop. 

It should be a screen that looks like this. Click on the button that the Yellow Aarow is pointing too. tv Main screen.pngMain Screen

It will bring up one of the following screens If it is the log in screen, then enter your TeamViewer Credentials. If it is the Computers and Contacts list you should see your computers listed. If they are missing, Then add them by clicking the little man with a +.

 tv log in screen.pngtv C&C new screen.png

Once your computers are added to this list, you should be able to just open TeamViewer and double click on the Computer you want to connect too. If it asks for a password you can either enter the temporary password you are using OR your personal password that you have setup previously. If you need help with either of those let me know and I'll help you with that too.

If my post was helpful, Please throw me a Kudos.
If my post fixed your issue, please mark it as the solution to help the next person find a solution quickly.
Bart Lanzillotti
We Do IT USA
www.wedoitusa.com
Posted by jknorman
Digon
Solution

Re: Double Click instead of Single

Thanks so  much for your help. It's finally working properly.

9 Replies
Posted by bartlanz
Heptagon

Re: Double Click instead of Single

Are you running TeamViewer via an RDP session or running an RDP session via TeamViewer? That is the only time I have experianced this.

If my post was helpful, Please throw me a Kudos.
If my post fixed your issue, please mark it as the solution to help the next person find a solution quickly.
Bart Lanzillotti
We Do IT USA
www.wedoitusa.com
Posted by jknorman
Digon

Re: Double Click instead of Single

Okay I have TM installed on my home computer and I am accessing it remotely from my laptop. When I click (from my laptop) a single click, it responds as though I have double clicked. Hope that makes sense. Thanks for any help you can give!

Posted by bartlanz
Heptagon

Re: Double Click instead of Single

I would try updating the drivers for the mouse and maybe the system firmware. Without actually having that system, I am not sure I'd be able to do more than that. If you are a paid customer, I would definately recomend contacting support.

If my post was helpful, Please throw me a Kudos.
If my post fixed your issue, please mark it as the solution to help the next person find a solution quickly.
Bart Lanzillotti
We Do IT USA
www.wedoitusa.com
Posted by jknorman
Digon

Re: Double Click instead of Single

I have updated the mouse and also tried it on differrent browsers, same results.  And no unfortunately I'm using the free version. I've used other remote applications before and haven't had this problem so I'm at a loss. Thank you1

Posted by bartlanz
Heptagon

Re: Double Click instead of Single

Ok, So you just mentioned different browsers... is that where you are doing the clicking or is that where you are accessing TeamViewer from?

Case A:

TeamViewer running on remote machine, You remote into it from TeamViewer on your Computer and are browsing the web on the remote machine using web browser

Case B:

TeamViewer running on remote machine, You remote into it from TeamViewers website using the web browswer on your computer.

Which of these are you doing?

If my post was helpful, Please throw me a Kudos.
If my post fixed your issue, please mark it as the solution to help the next person find a solution quickly.
Bart Lanzillotti
We Do IT USA
www.wedoitusa.com
Posted by jknorman
Digon

Re: Double Click instead of Single

Well not sure I completely understand the question, but I think I'm doing both? So Team Viewer is running on my home desktop. I am away and on my laptop and using the Team Viewer Management Console (have done this through Chrome and Firefox), I log in and  access my home computer. It comes up and when I click on things, anything, with a single click, it is actually double clicking. So for example if I am in email (on my home desktop) and when I single click something it takes it as a double click. It also happens in other programs and browsers. It's not happening when I am just using my laptop for other things...so I know it's not the mouse/laptop setup...the mouse operation on my laptop (when not accesing remotely with Team Viewer) is working fine. Hope that makes sense! Thanks for any insight you may have.

Posted by bartlanz
Heptagon
Solution

Re: Double Click instead of Single

OK, so let's try using TeamViewer a little differently. This should also make your life a bit easier.

Instead of opening the Management Website to access a remote PC. Open TeamViewer on your laptop. 

It should be a screen that looks like this. Click on the button that the Yellow Aarow is pointing too. tv Main screen.pngMain Screen

It will bring up one of the following screens If it is the log in screen, then enter your TeamViewer Credentials. If it is the Computers and Contacts list you should see your computers listed. If they are missing, Then add them by clicking the little man with a +.

 tv log in screen.pngtv C&C new screen.png

Once your computers are added to this list, you should be able to just open TeamViewer and double click on the Computer you want to connect too. If it asks for a password you can either enter the temporary password you are using OR your personal password that you have setup previously. If you need help with either of those let me know and I'll help you with that too.

If my post was helpful, Please throw me a Kudos.
If my post fixed your issue, please mark it as the solution to help the next person find a solution quickly.
Bart Lanzillotti
We Do IT USA
www.wedoitusa.com
Posted by jknorman
Digon
Solution

Re: Double Click instead of Single

Thanks so  much for your help. It's finally working properly.

Posted by bartlanz
Heptagon

Re: Double Click instead of Single

Any chance you could mark the post that wsa most helpful as the solution instead of your own. This will help other users who experiance the same issue find a soution faster.

If my post was helpful, Please throw me a Kudos.
If my post fixed your issue, please mark it as the solution to help the next person find a solution quickly.
Bart Lanzillotti
We Do IT USA
www.wedoitusa.com