Error: no license moves left"

Robine
Robine Posts: 2
edited May 2023 in General questions

I replaced my laptop and I am trying to deactivate one of three detected Teamviewer installations in my Business account profile. The error i get when i try to deactivate any of them is "Error: no license moves left". I have wiped the old laptop so I can't uninstall any software. What am I doing wrong

deactivate does not work (no more moves ) 

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  • Ying_Q
    Ying_Q Posts: 2,587 Moderator ☑

    Hi @Robine 

    Thank you for your post.

    I have created a Ticket on your behalf and one of TeamViewer Support Represetitive will contact you shortly regarding license moves reset. Kindly wait for the response and feel free to contact us if there is anything we may assist further with.

    Regards

    Ying_Q

     

    Community Moderator/中文社区管理员
  • Robine
    Robine Posts: 2

    Hello @Ying_Q I'm i ever going to get help? it's been 48 hours. i can't do my work. my liences is for business not personal use.

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