Error of "TeamViewer Personal Use Verification"

A message “commercial use detected” was displayed.
Therefore, I tried to contact at the following site.
https://www.teamviewer.com/en/support/personal-use-verification/

But the URL site above can not be posted with an error.

      Error

      Sorry for the inconvenience, please try again later.
      If the problem persists, please contact our helpdesk staff.

It has continued from several days ago. What is the situation?
Also, I do not know which "helpdesk staff" in the message points.

Do I have anything I can do after this?

 

Comments

  • Natascha
    Natascha Posts: 1,591 Moderator

    Hi there, 

    Thank you for your post. 

    Can you please fill out this form to unblock your ID? :) 

    Hope this could help. Have a great day.

    All the best,
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • uylum
    uylum Posts: 12

    Thank you Natascha.

    The same error also occurs on this site.

    I am reviewing other software for use around once a month.
    TeamViewer was my favorite, but regrettable.

    Now, I'm considering **Third Party Product**, **Third Party Product**, **Third Party Product** etc.

    Thanks Community members.

     

  • uylum
    uylum Posts: 12

    I solved my self.

    There seems to be two problems.

    1. Prohibited characters
    It seems that an error occurs because I entered a prohibited character.
    Specifically, <,>
    Without this, the error no longer occurs.

    However, although it does not result in an error, it will only refresh the page without posting it.
    (At least, I want an error message such as "The attached file is illegal.")


    2. Attachment restriction (zip file impossible?)
    File size limit: 2 MB, so I specified a 444 kB ZIP file.
    I thought that ZIP could not be specified, I specified only one log file
    All logs can not be attached, but better than not being able to apply.


    By doing the above, I can successfully contribute page transition and the following message is displayed.
    "Thanks for contacting us
    Your ticket was successfully created. "

    Thank you very much.