Posted by imallett
Henagon

File Transfer Errors

In Teamviewer 12, I'm trying to create an image of files from a remote computer. Unfortunately, I'm running into a major problem: some files will stall the copy, with one of two errors popping up. The first error says:

Error: (0) The operation completed successfully.

This shouldn't be an error, obviously. The second error says:

Error: The access was denied because the specified directory is not public.
Additional information: (5) Access is denied.

This occurs only for some folders, such as my user folder in C:/Users/. The whole drive is marked as publicly shared, but I tried adding the user folder directly as well, with no change. At any rate, since TeamViewer can access these files (e.g. by poking around with remote login), I should think the copy ought to be able to handle it also.

1 Accepted Solution

Accepted Solutions
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: File Transfer Errors

Dear imallett,

Thank you for your post.

The reason that you're receiving this message is because the operating system denies the access to do an operation on those folders.

For security reasons, Windows limit writing permissions to folders like 'c:\' and 'c:\program files\' to mention a few.

We recommend you to write down in a folder created by you and make your transfers to that folder. 

However, if you still need to write down on specific folders where access is denied, you need to open security settings for that folder and change properties and inheritance as needed. 

Hope this solution works for you.

Best regards,

Christian

Did my reply answer your question? Accept it as a solution to help others, Thanks.
6 Replies
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: File Transfer Errors

Dear imallett,

Thank you for your post.

The reason that you're receiving this message is because the operating system denies the access to do an operation on those folders.

For security reasons, Windows limit writing permissions to folders like 'c:\' and 'c:\program files\' to mention a few.

We recommend you to write down in a folder created by you and make your transfers to that folder. 

However, if you still need to write down on specific folders where access is denied, you need to open security settings for that folder and change properties and inheritance as needed. 

Hope this solution works for you.

Best regards,

Christian

Did my reply answer your question? Accept it as a solution to help others, Thanks.
Posted by Colin1
Henagon

Re: File Transfer Errors

Having trouble with file transfer: two windows opened in Team Viewer (Local and Remote), tried to transfer files from remote to local computer. Transfer seemed to work ok, files appeared in the local computer window, but are not visible when I view the folder in Windows Explorer on the local computer. Tried several times, this is driving me crazy. Any ideas?
Capture.JPG

 

 

Posted by riddlegrad
Henagon

Re: File Transfer Errors

file transfer are grayed out and tried to give myself access by allowing user id to have full control but still did not work. Also tried to copy file to folder I created but to no avail.

Posted by VinceInOZ
Henagon

Re: File Transfer Errors (Actual Fix)

I found that the error message can infact be false.. it says the issues is with the target folder permissions but in my case the actual issue was the file being locked by a program from the sending computer.

So after end tasking the process the file lock was released and I was able to transfer the file.

Posted by riddlegrad
Henagon

Re: File Transfer Errors (Actual Fix)

Thanks I'll try that
Highlighted
Posted by tularosakid
Photon

Re: File Transfer Errors

I was getting this error because the source filename in Linux had characters that were not valid in a Windows filename.  I renamed the files and was then able to transfer them to a public Windows folder.