Firewall settings
Hi,
I'm using Teamviewer with:
- host : Linux Ubuntu, no X, version 14.5.5819 (I believe)
- client : Windows 7 - Teamviewer version 14.5.5819
My client is behind a modem, so is my host. I've registered the host to my TW account and it appears "online". When I double-click on it, I get the following error :
No connexion to the partner !
The partner is not connected to the router
Error code: WaitforConnectFailed
I think the problem is on the firewall/router side. What do I have to enable on the modem of the host to make it work ? Are they some exiting ports / protocol to enable ?
As I'm on the client side, I don't have physical access to the TW host.
Thanks in advance,
J. Greard
PS: I own a commercial TW license
Best Answer
-
Hello @jgreard
Thank you for your message.
There can be many reasons behind this error message.
I recommend you to run the support collector on your devices and send it to our support by opening a ticket.
Our support will be able to analyse the logs and see what could be the reason behind your connectivity issue.
Note: For your Linux device, please read this article in order to find them easily: How to find your log files on Windows and Mac and Linux
Cheers,
Jean
Community Manager
5
Answers
-
Hello @jgreard
Thank you for your message.
There can be many reasons behind this error message.
I recommend you to run the support collector on your devices and send it to our support by opening a ticket.
Our support will be able to analyse the logs and see what could be the reason behind your connectivity issue.
Note: For your Linux device, please read this article in order to find them easily: How to find your log files on Windows and Mac and Linux
Cheers,
Jean
Community Manager
5
