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Posted by Accusatorial
Digon

Forgot permanent password

Hi!
What should and can I do when I have forgotten my permanent password..?!?
(Can’t access to preferences/options)

Many thanks..
1 Accepted Solution

Accepted Solutions
Posted by Accusatorial
Digon
Solution

Re: Forgot permanent password

I got the solution..

Download and install a app named "App Cleaner" LINK

Select everything in every section what has a reference to TeamViewer...

It cleanes everything and after you install the TeamViewer it wont ask the password again and you can assign new one :) 

 

With Best

10 Replies
Posted by iainwels
Pentagon

Re: Forgot permanent password

Hello Accusatorial,

Could you say to me wich password you forgot (in a screenshot or something). When you have the screenshot add it in your next post on this article so i can review it and maybe come with an solution.

Thank you for using teamviewer

With kind regards, Met vriendelijke groet,
Iain Wels,
ICT-Support
If you found this helpfull please verify it as an solution, so it could help other people
Posted by Accusatorial
Digon

Re: Forgot permanent password

Hi there!


here is the screenshot:
SS.jpg

Posted by iainwels
Pentagon

Re: Forgot permanent password

Hello Accusatorial,

Ohh it is you authentication password... You need to contact the teamviewer support on the phone! Or a moderator on this forum. I am just a costumer..

I hope this helps

With kind regards, Met vriendelijke groet,
Iain Wels,
ICT-Support
If you found this helpfull please verify it as an solution, so it could help other people
Posted by iainwels
Pentagon

Re: Forgot permanent password

Hello Accusatorial,

I am so sorry i've been on the wrong end! You need to reïnstall your client with the "Remove all settings" box checked. If you don't know how to do that, here is an quick guide!

tvc12.PNG1. Go to your control panel. 2. Go to delete application (Roughly translated from dutch). 3. Click on the teamviewer client in the list. 5. Click one time next. 6. Tap on the box that says "Delete my settings". 7. Click on delete

With kind regards, Met vriendelijke groet,
Iain Wels,
ICT-Support
If you found this helpfull please verify it as an solution, so it could help other people
Highlighted
Posted by sfalk
Henagon

Re: Forgot permanent password

I too have this problem, but on a Mac.  My parents were a victim of a scam and gave out their teamviewer ID and password over the phone.   We believe the scammer installed his own password on Teamviewer, so we aren't able to access the preferences/options page to uninstall.

Somehow they were able to delete the program from applications, but everytime they reinstall, it loads the password to restrict the preferences area. 

At this point they are keeping their computer off for security.  Is there an option other than to reformat the HD?

Please understand I am working remotely here as I use TeamViewer to assist my aging parents with their computer from a distance. 

Thanks.

4 Replies
Posted by Accusatorial
Digon
Solution

Re: Forgot permanent password

I got the solution..

Download and install a app named "App Cleaner" LINK

Select everything in every section what has a reference to TeamViewer...

It cleanes everything and after you install the TeamViewer it wont ask the password again and you can assign new one :) 

 

With Best

Posted by sfalk
Henagon

Re: Forgot permanent password

Just finished doing this.  (painful walking my dad through it from a distance).  He reinstalled TV, and same thing.  Password protected preferences. 

Found some items in REMAINS section of App Cleaner and removed these sucessfully, nothing in APPLICATIONS, and one thing in EXTENSIONS / LAUNCH AGENTS (TeamViewer.dmg file) but could not remove and didn't think important since it's the downloaded file from the website.   Then reinstalled TV from the downloaded .dmg file and still password protected.

Any other thoughts?

Posted by sfalk
Henagon

Re: Forgot permanent password

Went further.  Took the computer back to Geek Squad.  They supposidly wiped everything, and reinstalled iOS.  Walked them through a fresh download and reinstall of TV and STILL THE SAME PROBLEM!!!.  Asking for a password to access options.  WHY???

What are we doing wrong?  Thoughts?

Posted by BethelCarRental
Photon

Re: Forgot permanent password

I too am having this issue on a Mac. Can't figure out how to fix password setting for TeamViewer Preferences. Any help would be appreciated.

Posted by Bamboo
Henagon

Re: Forgot permanent password

I had the same problem and this did solve my problem